At The Troubleshooter, we are on a mission to empower your business.

AllPointsFibre logo

Building a brand from scratch, all while consistently demonstrating marketing's accountability is what Tanya does best. Her deep understanding of consumers, and her unwavering belief in the value of a brand, make her a pleasure to watch in the boardroom.

Gary Stanley Senior Content Manager, AllPoints Fibre

Kindred logo

She is able to establish and grow relationships both internally and externally with ease and deliver activity that is both creatively and commercially successful.

Matthew Ramsden Head of Customer Growth, Kindred Group

Heatleap logo

Tanya has a rare energy level which positively affects colleagues but also customers. Tanya really understands brands, how to build them, how to stay on-brand and how to communicate them. The way she handled the accounts was a true partner marketing approach: listening, proposing, adjusting and looking for creating value for both sides.

Maurice Van Tholen CEO, HeatLeap

Google logo

Tanya is a world class marketer who has delivered some of the most impactful partner campaigns I've seen. Key to Tanya's success is her unwavering drive, disarming interpersonal style, creative flair, and in-depth understanding of the consumer. All of this allows her to create a win win outcome even in the most complex and challenging of partnerships.

Peter Halpin Marketing Lead, Google

Telefonica logo

Tanya managed the marketing sell-in, sell-through and sell-out propositions where I found her to be professional, knowledgeable, thorough and persuasive, acting in a stand-out way in a highly competitive, fast-paced industry and landscape.

Mariano Martinez Director of Partnerships, Telefonica

Naim logo

Passion, focus and determination to deliver the best. Tanya is clearly a very talented marketer, but where she excels is in driving those around her to be brilliant, leading her teams and inspiring others. A genuine talent and asset to any company.

Charlie Henderson Managing Director, Naim Audio

Weber Shandwick logo

Tanya is a force of nature who brings fun, positivity, ambition and a clear vision to everything she does. She leads openly and compassionately. She gives autonomy and motivates. She welcomes creativity and entrepreneurialism. She is an incredible strategist and problem solver.

Dyan Owen Director, Weber Shandwick

AllPointsFibre logo

Under Tanya's leadership, we experienced a notable boost in brand visibility and a substantial increase in conversion rates, transforming viewers into committed customers. Her strategic marketing initiatives, grounded in deep market understanding enhanced our customer engagement.

Jarlath Finnegan Group CEO, AllPoints Fibre

Exceptional customer experiences

At The Troubleshooter, we are on a mission to empower your business with exceptional customer experiences that leave a lasting impression.

Influential

Persuasive negotiator, perceptive partner marketer, accelerating intelligent decision-making for success.

Inspiring

Translating strategy into action, leading crossfunctional, local & global teams to greater alignment & productivity.

Full on funnel filler

From strategy and positioning, to go-to-market & lifecycle management.

Goal orientated, focused, decisive

Returning investment by increasing market share, brand recognition and premium omni-channel customer experience.

Growth catalyst

27-years of explosive sales surges, launch, acquisition and retention success.

We understand that a seamless customer journey is pivotal for both acquisition and retention success, so trust our expertise to be your steadfast companion through every step of the process.

Providing services to support:

  • Customer experience strategy
  • Customer segmentation, research and insights
  • Language and tone of voice
  • Omnichannel integration
  • User experience (UX) design
  • Customer service optimisation
  • Loyalty program development
  • Employee training and culture
  • Surprise and delight campaigns

Take the first step to explosive sales surges & retention success

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